BrightSpring Health Services, one of the nation’s largest home and community-based health services providers to complex populations, has announced the promotion of Malissia Pendleton to chief learning officer.
In her new role, Pendleton will be responsible for building momentum to drive a collaborative learning culture for the BrightSpring family of brands. Her team will drive innovative learning and progressive, best in class training into the future throughout the organization.
The announcement of this position comes at a time when BrightSpring is reinventing itself as a leader in the industry. By investing in its people, processes and technology, the company is dedicated to building upon current platforms and services, refining programs and systems, and enhancing skill sets and growth.
Pendleton joined BrightSpring in 2015 and previously served as senior director of learning and development. She has expertly led her team of learning and development professionals to provide best in class training, design and development initiatives throughout the company. During her tenure with the company, Pendleton has been responsible for partnering with and supporting multiple lines of business. Under her leadership, the company accomplished several key initiatives moving the business forward by driving operational excellence.
Within the past year, Pendleton’s team successfully developed the organization’s training and learning curriculum, providing consistent training across lines of business. It also established new employee engagement and recognition programs, directed the company’s new goal-setting and year-end performance evaluation system, and developed new executive coaching and internship programs. Through her commitment to innovative healthcare administration, she will continue to impact the lives of the people BrightSpring supports each and every day by paving the way for thought leadership, innovative strategy, and overall collaboration across seven lines of business, 45,000 employees, and 2 million people supported.
“Learning is about changing the way people think and therefore changing their behaviors,” said Sonny Terrill, chief human resources officer at BrightSpring. “Innovation and learning are strongly connected. We must move forward with our learning continuum to continue to evolve as a company.”
Prior to BrightSpring, Pendleton worked for 22 years serving in a variety of learning roles at Yum! Brands. She was a human resources senior manager responsible for centralized readiness and restaurant training. She also worked in information technology, managed the brand portfolio, and ran day-to-day restaurant operations for the KFC brand.
“I’d like to congratulate Malissia on her new role,” said Terrill. “Her leadership and expertise in driving operational excellence through learning and development will continue to elevate BrightSpring as a more progressive, learning organization.”
About BrightSpring Health Services
BrightSpring Health Services is the new name for Kentucky-based ResCare, the parent company of a family of brands and services that provides nonclinical habilitative services and clinical rehabilitative services for people of all ages and skill levels. Its primary businesses include: behavioral health (including autism services), home health care (including personal care, home health, and hospice), neuro therapy, and job placement and vocational training, supported by pharmacy and telecare ancillary technologies and services. These businesses employ more than 45,000 dedicated team members in more than 40 states and provide services to more than 2 million people annually.
BrightSpring Health Services is focused on providing quality and lower-cost outcomes to challenging and high-cost populations, through best-in-class services and technology innovation. Our Connected Home care model is an industry-leading approach to the future of health care services to achieve strong quality and compliance while also driving efficiency and cutting waste. Our care professionals work in thousands of communities across the United States. Founded and headquartered in Louisville, Kentucky, we have been making a difference in people’s lives and communities since 1974 – providing home and community-based health services to complex populations and helping people live their best life.