LOUISVILLE, KY., and SAN LEANDRO, CA. (December 23, 2013) — ResCare HomeCare of Louisville and San Leandro have been named HHCAHPS Honors recipients for 2013. This prestigious award established by Deyta, recognizes home health agencies that provide the best possible experience for their patients.
This respected annual honor recognizes the top 20 percent of agencies that provide the highest level of satisfaction through their care as measured from the patient’s perspective. HHCAHPS Honors acknowledges the uppermost performing agencies ranked by both performance and improvement of care over a twelve-month period.
“We are excited to honor these outstanding home health agencies,” said J. Kevin Porter, President and CEO of Deyta. “Their tireless work has made a real difference in the lives of their patients, and we look forward to acknowledging their excellence.”
ResCare HomeCare Louisville, Executive Director Chris Boyd, credits reviewing each client’s response to their services with his skilled staff during meetings in order to understand the importance of their efforts and what the client felt during their services. “It helps to understand if there is a pattern or trend that needs to be addressed, or conversely identify our strongest talent,” Mr. Boyd said. “This award acknowledges our efforts, from each employee, to strive daily in exceeding the needs and expectations of our clients.”
Author : Moriah Dietrich