Best In Class

Anyone familiar with the human services field knows how difficult and how vital it is to measure the quality of services delivered. Over the years, ResCare has continually refined the tool we use to track our success in services to people with disabilities called Best In Class.

Best In Class helps us comparatively track quality in a variety of service settings including group homes, home care services, day programs, assisted living and larger residential programs.

Created by a team of ResCare professionals from around the globe, Best In Class is an ever-evolving system that helps us improve and better meet customer expectations. It allows us to compare our programs across different lines of business and in different states and countries.

We establish Best In Class goals using government, client, employee and community surveys. A clear set of performance standards comes together from the various ResCare management systems and touchstones: our mission and vision statements, ResCare Quality Way, our strategic plan, best practices in our field and customer satisfaction surveys.

Best In Class recognizes and rewards individual operations for achievements in attaining these goals. By defining what is expected of all ResCare professionals and ensuring their recognition if they fulfill those expectations, we develop a level of service that exceeds customer expectations. This approach builds strong customer commitment and employee job satisfaction while helping us fulfill ResCare’s mission.