Job Training Pro Leads ResCare Expansion in U.K.

By The Burlington Post

Kay Sutton is passionate about helping people find work. 

Sutton is managing director of U.K.-based Biscom Resource Management Limited, a recent ResCare acquisition and a private provider of government-funded job reintegration services. She leads a team of 250 staff members charged with training and finding jobs for more than 15,000 people annually in the U.K.’s West Midlands region, an area that is weathering the sometimes painful transition from a manufacturing- to a service-based economy.
 
Now 34, Sutton started at Biscom eight years ago as an employment consultant and has come up the ranks, serving as deputy branch manager, branch manager, and operations manager. Appointed to her current post by ResCare in January, she is poised to lead an expansion that, with a little help from ResCare, will take Biscom beyond its regional roots.

“[The people of ResCare] know the business on an international scale,” Sutton said. Working with ResCare gives the U.K. team critical support services to help the organization grow and thrive.
 
Biscom’s government-funded initiatives include apprenticeship programs as well as learning programs to boost math and language skills. The Biscom team also helps individuals adapt to global workplace realities.   
“If you look at the decline in manufacturing and increase in service and retail industries, people are moving to completely different skill bases,” Sutton said. Her program helps individuals upgrade their skills so they can respond to changing marketplace needs more successfully. 

One of the biggest challenges may be helping the long-term unemployed return to work. “Some of the customers we work with have been unemployed 10 years or more,” Sutton said. Working with Biscom helps these individuals sharpen their skills, rekindle their motivation and regain a sense of direction, she said. For Sutton and others on her team who are committed to helping people reach their potential, it’s a process that is both professionally and personally rewarding.

Read more about Kay Sutton and Biscom’s work in an article in the U.K’s Birmingham Post.