Frequently Asked Questions about ResCare

What is ResCare and what do you do?

ResCare is a human services company that provides residential, therapeutic, job training and educational supports to people with developmental and other disabilities, to seniors who need in-home assistance, to youth with special needs and to adults who are experiencing barriers to employment.  The company is based in Louisville, Kentucky.

What kinds of services do you provide?

ResCare offers residential and support services to people with intellectual and developmental disabilities and provides education, vocational training and job placement for people of all ages and skill levels and seniors who need in-home assistance.

Acquired Brain Injury services are provided through ResCare Premier. We tailor our programs and services to provide options that meet the specific needs and resources of each individual, designing our treatment models to help clients transition toward a more active, community-oriented lifestyle. See more ...

Child Care services are provided through ResCare Workforce Services. Our child care programs assist parents and guardians who work, go to school or participate in training to find and afford quality child care for their children. See more ...

Disability Services is ResCare’s leading service area. ResCare is the nation’s largest provider of supports that help people of all ages with cognitive, intellectual and developmental disabilities to grow, develop, and enhance the quality of their lives. With a focus on choice and self-direction, ResCare offers individuals, families, and guardians supports in a variety of settings including people’s homes, supported living arrangements, group homes, and vocational and day habilitation programs. See more ...

Employer Services are provided through Arbor Education and Training. The ResCare National Placement Service team provides information, linkages and customized services connecting employers to ResCare's local career programs and job-ready graduates. See more ...

Home Care services provided by ResCare HomeCare include personalized services for people of all ages, physical conditions and cognitive abilities. Our clients include individuals recovering from illness, injury or surgery; people living with chronic disabilities; and seniors dealing with the natural process of aging. We provide professional nursing, personal care, home making, respite and many other services in the home, the hospital, long-term care facilities and other places of residence. See more ...

Human Services are provided through ResCare Workforce Services. Through Temporary Assistance for Needy Families [TANF], Workforce Investment Act [WIA], Supplemental Nutrition Assistance Program [SNAP], Vocational Rehabilitation and other programs, we provide services that help individuals reach their potential and achieve economic self-sufficiency. See more ...

Job Corps centers are operated by ResCare Job Corps, the second largest Job Corps contractor in the nation. Job Corps is a residential, educational and training program for unemployed and undereducated youth ages 16 through 24. Administered by the United States Department of Labor, Job Corps includes educational as well as vocational training and operates 24 hours a day, seven days a week, to offer students from disruptive environments the stability and support needed to positively transform their lives. See more ...

Mental Health/Mental Illness services are available for adults who have serious emotional disorders or severe and persistent mental illness. Services vary by state and include comprehensive, community-based residential supports. See more...

Pharmacy services are provided by Pharmacy Alternatives, ResCare’s fastest growing new service. We are a limited, closed door pharmacy focused on serving individuals with cognitive, intellectual and developmental disabilities who are receiving support and services from ResCare or other private providers. See more...

Telecare and Support services are provided through Rest AssuredÒ, a patented*  web-based Telecare system that links trained caregivers to people with disabilities or seniors aging in their own homes. Rest Assuerd is unique because of the caregivers who become an integral part of the individuals’ lives and are trained in each person’s specific needs and care protocols. The system uses wireless, broadband Internet technology to offer the highest quality, most cost-effective, real-time interactive monitoring and response services available. Features include client-specific protocols, notification of on-call staff or relative(s), response staff communications, documentation, and tracking and home security options. See more...

* Patent number 6,995,664 issued by the United States Patent and Trademark office.

Schools and Academies are operated through ResCare’s Youth Services. A significant and growing area within ResCare, Youth Services is focusing its expansion on charter schools, alternative-site schools, special schools and other education programs. See more...

One-Stop Services are provided through ResCare Workforce Services, the leading provider of One-Stop services in the U.S. Operating in over 100 One-Stop centers throughout the country, we offer comprehensive services that prepare workers for high-growth, high-demand industries.See more...

Youth Services are dedicated to young people with emotional and behavioral issues or other special needs as well as juveniles in the justice system. Services are provided through residential treatment facilities, group homes and foster care settings. We offer intense supports designed to teach young people strategies for independent living as well as social and academic skills. The goal is to return the children to their home environments or to alternative environments where they may lead productive lives. Our continuum of services to youth incorporates intermediate residential care, foster care, a wilderness program, an emergency shelter and a sexual offender program. See more...

How do you maintain quality in services to people with developmental disabilities? 

ResCare has spent years developing quality assurance systems that can address the particular challenges in providing supports to individuals in the community and in scattered settings. We call the copyrighted system Best In Class©. Click here for more…

Best In Class©

Anyone familiar with the human services field knows how difficult, yet vital, it is to measure the quality of services delivered. Over the years, ResCare has continually refined the Best In Class tool we use to track our success in services to people with disabilities.

Best In Class helps us comparatively track quality in a variety of service settings including group homes, home care services, day programs, assisted living and larger residential programs.

Created by a team of ResCare professionals from around the globe, Best In Class is an ever-evolving system that helps us improve and better meet customer expectations. It allows us to compare our programs across different lines of business and in different states and countries.
We establish Best In Class goals using government, client, employee and community surveys. A clear set of performance standards comes together from the various ResCare management systems and encompasses  our mission and vision statements, ResCare Quality Way, our strategic plan, best practices in our field and customer satisfaction surveys.

Best In Class recognizes and rewards individual operations for achievements in attaining these goals. By defining what is expected of all ResCare professionals and ensuring their recognition if they fulfill those expectations, we develop a level of service that exceeds customer expectations. This approach builds strong customer commitment and employee job satisfaction while helping us fulfill ResCare’s mission.

What services do you provide for “special needs youth?”

ResCare supports many young adults across the U.S. through Youth Services offered by ResCare Workforce Services, Job Corps centers, schools and other members of the ResCare family of companies.

Click here for a map of our locations. 

What is Job Corps and how does ResCare fit in?

Job Corps, a federally funded program created in 1964, is the nation’s largest and most comprehensive residential, educational and job training program for at-risk youth ages 16 through 24. Click here for more…

ResCare Job Corps

Administered by the U.S. Department of Labor and federally-funded, the Job Corps program was founded in 1964 and has helped to prepare over 2 million young people to enter and succeed in the work force. ResCare is the nation’s leading provider of residential, training, education and support services for people with special needs and at-risk youth, and the nation’s second largest operator of Job Corps operations.

In our ResCare Job Corps programs, eligible young people ages 16 through 24 receive educational and vocational training at no cost. Each Job Corps location is unique, but all of our centers offer career counseling, technical and on-the-job training, education to earn a high school diploma or GED and support for students transitioning to the working world. Students in our Job Corps Programs are participating in green initiatives that develop a sense of stewardship for the environment and give the participants sustainable green skills. Courses in independent living, employability skills and social skills provide the underpinnings that help students transform their lives and build brighter futures.

Eligible applicants include disadvantaged youth who need additional education, training or counseling to obtain and hold meaningful jobs. Only U.S. citizens or lawfully-admitted residents may participate. Students may live on or off campus and receive a basic living allowance. ResCare Job Corps centers adhere to a policy of “Zero Tolerance” for violence and drug use.

To learn more, please call or visit the website of a ResCare Job Corps center near you:

Arizona
Fred G. Acosta Job Corps Center, Tuscon; 520.792.3015

Florida
Homestead Job Corps Center, Homestead; 305.257.4800
Miami Job Corps Center, Miami; 305.626.7800
Pinellas Job Corps Center, St. Petersburg

New Jersey
Edison Job Corps Center, Edison; 732.985.4800

New York
Brooklyn Job Corps Academy, Brooklyn; 718.623.4000
South Bronx Job Corps Academy, Bronx; 718.731.7700

Oklahoma
Guthrie Job Corps Center, Guthrie; 405.282.9930
Tulsa Job Corps Center, Tulsa; 918.585.9111

Vermont
Northlands Job Corps Center, Vergennes; 802.877.2922

Virginia
Blue Ridge Job Corps Center, Marion; 276.783.7221
Old Dominion Job Corps Center, Lynchburg; 434.929.4081

Puerto Rico
Ramey Job Corps Center, Aguadilla; 787.890.2030
Barranquitas Job Corps Center, Barranquitas; 787.857.5260
Arecibo Job Corps Center, Garrochales; 787.881.2300

How can ResCare HomeCare help my family member stay at home?

ResCare HomeCare delivers quality care and compassionate support when you want them, where you want them – in the comfort of your own home or community. We offer services that our customers have requested, services that county and state human services agencies will fund and/or services that are prescribed by a physician.  Click here for more…

Remember to think “People First”

Language is a reflection of how people see each other. That’s why the words we use can hurt. It’s also why responsible communicators are now choosing language that reflects the dignity of people with disabilities – words that put the person first, rather than the disability. Read on for a short course on using language that empowers.

• Think “people first.” Say “a woman who has a developmental disability” rather than “a developmentally disabled woman.”
• Avoid words like “unfortunate,” “afflicted” and “victim.” Try to avoid casting a person with a disability as a superhuman model of courage. People with disabilities are just people, not tragic figures or demigods.
• A developmental disability is not a disease. Do not mention “symptoms,” “patient” or “treatment,” unless the person you’re writing about has an illness as well as a disability.
• Use common sense. Avoid terms with obvious negative or judgmental connotations, such as “crippled,” “deaf and dumb,” “lame” and “defective.” If you aren’t sure how to refer to a person’s condition, ask. And, if the disability is not relevant to your story or conversation, why mention it at all?
• Never refer to a person as “confined to a wheelchair.” Wheelchairs enable people to escape confinement. A person with mobility impairment “uses” a wheelchair.
• Try to describe people without disabilities as “typical” rather than “normal.”

Reproduced with permission from Ohio Public Images/Public Images Network, a not-for-profit communications and advocacy organization promoting positive awareness of people with disabilities. For more information, call 513.275.0262 (Voice/TDD).